TERMS & CONDITIONS
ORDER CONFIRMATION After placing your order you will receive order confirmation by e-mail
PRICES Prices are listed in Danish Kroner (DKK) or Euro (EUR)
TAX AND DUTIES VAT will be applied to orders when dispatched
DELIVERY The items are insured by REICHSTEIN VINTAGE until it is delivered to the delivery point. You will receive an e-mail with tracking number when the order is dispatched. The delivery time is usually 1-5 working days. Please note that extended delivery time can occur, if that is the case you will be notified by mail immediately. We offer world-wide shipping. N.B. If your product has been visibly damaged during shipping, you must refuse the package upon receipt.
SHIPPING COSTS DENMARK Free delivery on all orders. ALL OTHER COUNTRIES 250 DKK // approx. 33.60 EUR
CANCELLATION If you would like to cancel your order, please send us an e-mail marked ‘Cancellation’ to selma@reichsteinvinatge.com. Please mention the order date and number in the e-mail. N.B. Cancellations must be made before you receive the shopment confirmation. If we receive the cancellation e-mail after your order has been shipped, we will consider the cancellation a return (please see below).
RETURNS & REFUNDS If you would like to return your purchase, it should be sent back to the address listed below within 28 days of receipt. You must contact us by e-mail within the first 14 days of receipt to inform us of your wish to return or exchange your purchase. Returns received outside of this period will not be accepted.
All items must be returned in the same condition as received including any original reciepts, dustbins or other merchandise bought with the item and in the original packaging. Returns that do not meet our policy will not be accepted and will be sent back to you.
Return address:
Reichstein
Læssøesgade 18A
2200 Copenhagen
Please mark the return with the order number and full name of the person who made the purchase.
We also accept returns delivered personally at our showroom address during opening hours (please see: CONTACT).
The customer is liable for all costs associated with the return.
Your refund will be credited to the original payment method. Please note that refunds can take up to 14 working days to show on your account due to varying processing times between payment providers.
PAYMENT We accept payment by Visa, Mastercard, and American Express debit, credit cards and Apple Pay.
WARRANTY, CLAIMS & COMPLAINTS You have a 2 years right of complaint on items purchased online at reichsteinvintage.com.
It guarantees the right to complain about a product that is faulty at the time of sale. The burden of proof lies with REICHSTEIN VINTAGE for up to 6 months after purchase, thereafter with the customer for the following 18 months.
N.B. Please note that pre-owned items are not new and therefore might have minor imperfections. Damage to products caused by incorrect wear or handling, modifications or gross misuse by the user are not covered by the warranty.
If you wish to complain please e-mail selma@reichsteinvintage.com and provide full details including date of purchase and order number, as well as your full name and contact details.
CONSUMER RIGHTS Read about your rights at www.forbrugersikkerhed.dk
DISCLAIMER REICHSTEIN VINTAGE has made every attempt to ensure the accuracy of the information provided on this site. However, there may occasionally be price changes, sold-out products and/or other unintentional errors on this site. REICHSTEIN VINTAGE holds the right to not be held liable for such errors or changes, including damages arising from the use of this website or products sold within.
PRIVACY POLICY
This Privacy Policy describes how reichsteinvintage.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
COLLECTING PERSONAL INFORMATION
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.
Device information
- Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
- Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
- Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels
- Disclosure for a business purpose: shared with our processor Shopify
Order information
- Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
- Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
- Source of collection: collected from you.
- Disclosure for a business purpose: shared with our processor Shopify.
SHARING PERSONAL INFORMATION
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:
- We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
USING PERSONAL INFORMATION
We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.
LAWFUL BASIS
Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:
- Your consent;
- The performance of the contract between you and the Site;
- Compliance with our legal obligations;
- To protect your vital interests;
- To perform a task carried out in the public interest;
- For our legitimate interests, which do not override your fundamental rights and freedoms.
RETENTION
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.
YOUR RIGHTS
GDPR If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.
Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.
COOKIES A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.
We use the following cookies to optimize your experience on our Site and to provide our services.
| Name | Function |
|---|---|
| _ab | Used in connection with access to admin. |
| _secure_session_id | Used in connection with navigation through a storefront. |
| cart | Used in connection with shopping cart. |
| cart_sig | Used in connection with checkout. |
| cart_ts | Used in connection with checkout. |
| checkout_token | Used in connection with checkout. |
| secret | Used in connection with checkout. |
| secure_customer_sig | Used in connection with customer login. |
| storefront_digest | Used in connection with customer login. |
| _shopify_u | Used to facilitate updating customer account information. |
| Name | Function |
|---|---|
| _tracking_consent | Tracking preferences. |
| _landing_page | Track landing pages |
| _orig_referrer | Track landing pages |
| _s | Shopify analytics. |
| _shopify_fs | Shopify analytics. |
| _shopify_s | Shopify analytics. |
| _shopify_sa_p | Shopify analytics relating to marketing & referrals. |
| _shopify_sa_t | Shopify analytics relating to marketing & referrals. |
| _shopify_y | Shopify analytics. |
| _y |
Shopify analytics. |
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.
Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.
DO NOT TRACK Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
CHANGES
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
CONTACT
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at selma@reichsteinvintage.com or by mail using the details provided below:
REICHSTEIN VINTAGE, Skydebanegade 4 c/o Naisa, st., 1709 København V, Danmark
LAST UPDATED 11.11.2020
If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here: https://gdpr.dk